FAQs

Services are generally provided via a HIPAA-compliant video conferencing tool. By special arrangement, some services may be available by phone. Texting is used for scheduling purposes only. 

Telemental health (TMH) is a fancy way of referring to mental and behavioral health services provided remotely primarily using video, later growing to include telephone and text.  Therapy via video call has been practiced in the US since the 1950s and decades of research have shown it can be just as effective as in-person care (Hilty et al, 2013; Molfenter et al, 2015 as cited in Adams et al, 2018).

Under state law, work with your provider is protected much like work with an attorney would be. This confidentiality applies to all clients age 18+. Everything said in session is confidential with three important exceptions:

1. Mandated Reporter - As a mandated reporter, if during your work together it becomes apparent a person under the age of 18 or over the age of 60 may be at risk of abuse or neglect, your provider has a legal obligation to ensure everyone is safe. If this concern were to come up, you and your provider would discuss what to do about it together.

2. Suicide or Homicidal Intentions - If at any time we become concerned about suicidal or homicidal intentions, your provider has a legal obligation to ensure everyone is safe. If this concern were to come up, you and your provider would discuss what to do about it together. This does not include things like cutting or hair pulling (less-than-lethal self-harm), though we would talk about how to reduce harm where possible. The Purple Wellness Trust has a policy of avoiding police involvement in a mental health crisis to the maximum extent possible under the law.

3. Valid Court Order - A court could compel your provider to release certain records with an appropriate order. This is very uncommon for Purple Wellness providers and such records are always written in a way to minimize risk to our clients. If this concern were to come up, you and your provider would discuss what to do about it together.

• Adult Career & Educational Counseling - $99/session

• Support/Advocacy Letter (GAC, ESA, etc.) - $79/session

• Psychometric Assessment for ADHD/ASD/PTSD - $199/session (payment plans available)

Service fees will be billed to the client within 10 business days of each session and are due upon receipt. 

Purple Wellness is an Out-Of-Network (OON) provider for most major insurance plans. OON expenses count towards your annual maximum out-of-pocket costs just like in-network services, but may have a separate deductible. Purple Wellness can verify your OON benefits and submit claims to your insurance provider for you upon request. 

Service fees will be billed to the client within 10 business days of each session and are due upon receipt. Any OON refund or other insurance benefit you may be eligible for will come directly from your insurance provider.